Cab booking apps like Uber and Lyft have turned out to be a blessing-in-disguise for customers looking for mobile services on-demand. But, how helpful are these types of software for travel agencies? The travel and tourism industry are highly benefited by travel agency software services in more ways than one. The online cab booking software is one such tool that has empowered travel agencies to meet the rising demands of the customers who prefer a one-stop solution to meet their holiday plans.
Offering a fast and efficient online and mobile system with user-friendly features to help tourists easily plan and book their itineraries should be the primary goal of all travel companies, big or small. And, nothing can more benefit the customers than a user-friendly and highly efficient cab booking software that allows travellers to make their conveyance arrangements alongside other bookings prior to starting off their journey. It will give them a fair idea about the overall expenses they are likely to bear during their vacation. So, car rental software development companies design such software to aid travel agencies in fulfilling every single need of their customers from their single platform. What can enhance customer experience than this?
So, here is a list of car rental software benefits which travel agencies can enjoy.
Car Rental Software Benefits for Travel Agencies
A car rental software program works just like an online cab booking software. It comes with an entire list of benefits, some of which are described below –
Customer Support System
When companies decide to integrate into their system a particular software, they usually consider the customer’s point-of-view. After all, a customer is a king and his whims and fancies cannot be ignored. The basic purpose of purchasing a car rental software, as mentioned above, is to allow customers to choose the type of vehicle for conveyance during the entire length of their vacation, or for particular days, if the customers so decide and experienced drivers, again, if needed. The details of the vehicles and the drivers are enlisted on the system alongside the fares charged for the services so that customers can easily pick their personal mode of conveyance according to their preferences.
Easy Tracking of Fleet Movements
Maintaining your own fleet of vehicles and drivers may sound simple but is not in reality. The travel agencies already have piles of work to manage, but manually keeping a tab on bookings, payments and fleet movements can mess up the whole picture at the end of the day. This is where automation in the shape of a comprehensive and user-friendly software can save the day. The software keeps a tab of fresh bookings, payments received or pending from the customer’s end, also helping with the allocation of different categories of vehicles based on the requirements of the customers, allocation of drivers and tracking their movements, as well as, assessing reasons when trips are cancelled, and so on. Manually handling of such heavy flow of work give enough reasons for committing to mindless errors which can prove really costly for the agency. After all, humans are prone to errors, something you cannot avoid. But automating the same process can spare your company from losing important businesses.
Quick Responses to Customer Requirements
Customers are impatient and expect prompt responses to their requests. Manually handling customer requests is humanely not possible. But a car rental software can save the day for you. This user-friendly software is easy to understand and equally easy to handle. With such software, your staff can easily use multi-screens and with minimal training, they can easily pick up the technicalities of the software and waste no time handling bulk customer requirements like a pro.
Generate Payments for Registered Drivers
Maintaining your own fleet and group of drivers means you have to ensure their monthly wages based on a number of parameters like the number of trips handled, the number of days worked on a single trip, the type of vehicle used, expenses incurred in the event of any accidents during trips and so on. Even, such a hefty task requires automation because your agency is not working with a single driver but there are countless others working in the field. So, keeping a tab of their movements and calculating their wages based on their day-to-day performances is definitely not a piece of cake. Well! Car rental software development companies ensure that their software can cover every single need of their clients, the travel agencies and that includes generating wages for the drivers based on their performances on the field.
Addressing Customer Inquiries
Last but not least, handling bulk customers inquiries in the event of any unwanted incidents or accidents during the trip are taken care of by the software. Automated customer-query responses help in addressing bulk customer queries 24 hours around the clock and 7 days a week. Only, complicated cases are redirected to customer-care executives.